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Privacy Policy

1. Introduction

FlowPilotAI (“we”, “us”, or “our”) is committed to protecting the privacy and personal information of visitors, clients, and users of our website and services.

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This Privacy Policy explains how we collect, use, store, disclose, and protect personal information when you visit our website, book a demo, communicate with us, or use our services.

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By using our website or services, you consent to the practices described in this Privacy Policy.

2. Information We Collect

We may collect the following types of information:

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Personal Information You Provide:

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  • Name

  • Email address

  • Phone number

  • Business name

  • Information submitted through contact or demo booking forms

  • Information shared during communications or demo calls

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Automatically Collected Information

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  • IP address

  • Browser type and device information

  • Pages visited and time spent on our website

  • Referring URLs

  • Cookies and tracking data (see Section 8)

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We do not knowingly collect sensitive personal information such as government-issued identification numbers, financial account numbers, or health-related data through our website.

3. How We Collect Information

We collect personal information when you:

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  • Complete a contact or demo booking form

  • Schedule a call through our booking system

  • Communicate with us via email, phone, or website chat

  • Browse our website (through cookies and analytics tools)

4. Why We Collect Personal Information

We collect personal information to:

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  • Respond to inquiries and demo requests

  • Schedule and conduct demo calls

  • Provide, operate, and improve our services

  • Communicate about our offerings and updates

  • Analyze and improve website performance

  • Comply with legal and regulatory obligations

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Automated Processing
FlowPilotAI uses automated systems and artificial intelligence technologies to assist with call handling, inquiry qualification, and appointment booking. Personal information may be processed automatically as part of delivering our services.

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We only collect information that is reasonably necessary for these purposes.

5. How We Use, Store, and Protect Your Information

Use

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Personal information is used internally to operate our business and deliver services.

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Storage & Security

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FlowPilotAI implements reasonable administrative, technical, and physical safeguards to protect personal information from unauthorized access, disclosure, loss, or misuse.

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Information may be stored and processed using secure third-party platforms that follow industry-standard security practices.

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Retention

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We retain personal information only as long as necessary to fulfill the purposes described in this Privacy Policy or as required by law.

6. Sharing of Information

FlowPilotAI does not sell or rent personal information.

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We may share information with:

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  • Trusted service providers and technology partners used to operate our business

  • Legal or regulatory authorities when required by law

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All third parties are required to protect personal information in a secure and confidential manner.

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Call Data and Recordings


Where applicable, calls handled through FlowPilotAI systems may be recorded or transcribed for quality assurance, training, or service delivery purposes. Clients are responsible for ensuring that their use of the Services complies with all applicable call recording, consent, and communication laws in their jurisdiction.

7. Communication With You

We may contact you via:

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  • Email

  • Phone calls

  • Text messages (if provided)

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Communications may include:

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  • Demo confirmations

  • Service-related updates

  • Follow-ups related to inquiries

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You may opt out of non-essential communications at any time.

8. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to:

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  • Improve functionality and performance

  • Analyze website traffic and usage

  • Enhance user experience

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Third-party services (such as analytics or embedded tools) may place their own cookies, which are governed by their respective privacy policies.

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You can manage cookie preferences through your browser settings.

9. Your Rights and Choices

Depending on your jurisdiction, you may have the right to:

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  • Access the personal information we hold about you

  • Request corrections to inaccurate information

  • Withdraw consent for certain uses of your information

  • Request deletion of your personal information, subject to legal requirements

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To exercise these rights, contact us using the details below.

10. Children’s Privacy

Our website and services are not intended for individuals under the age of 18. FlowPilotAI does not knowingly collect personal information from minors.

11. International Data Transfers

If you access our website from outside Canada, your information may be transferred to and processed in Canada or other jurisdictions where our service providers operate. By using our services, you consent to such transfers.

12. Changes to This Privacy Policy

FlowPilotAI may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

13. Contact Information

If you have questions about this Privacy Policy or our data practices, please contact:

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FlowPilotAI
Email: info@flowpilotai.co

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Last Updated December, 2025

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